Thank you for expressing an interest in 2wheelbikes.com. If you have any questions or concerns, or are in need of any additional information that is not provided below, please feel free to contact us at:

3809 Durbin St.
Irwindale, CA 91706
(626)539-3939

sales@2wheelbikes.com

SHIPPING AND BILLING POLICIES-

  • Stated weights are for shipping purposes only. They DO NOT represent the bikes actual weight.
  • All orders are GUARANTEED to ship from our warehouse within 48 hours (except weekends and holidays).
  • Shipping charges are by weight and include a small handling fee.
  • A confirmation e-mail with a tracking number is sent when your package has been shipped. Current shipment status can be checked with UPS at (800) PICK-UPS or at www.ups.com. Tracking information is available 24 hours after package has shipped.
  • We accept Master Card and Visa through our 128 bit Secure Socket Layer (SSL).
  • We also accept money orders and personal checks (payments by check or money order will require 7 days to clear). For orders with payment by check or money order, please proceed through the ordering process until a credit card is required. Please have this page printed out and e-mail us for a mailing address.
  • Credit cards are NOT charged until package has been shipped.
  • The only orders EXEMPT from shipment guarantees are orders with errors or changes, wrong address, out of stock items, non-credit-card orders, holidays, and promotional sales orders. All other orders are guaranteed.
  • We will only ship to billing addresses! NO EXCEPTIONS! Orders with non-matching billing addresses will not be processed.
  • We do NOT ship C.O.D.
  • We track all IP addresses and report fraudulent activity. Please keep in mind, credit card fraud is a Federal Offense.
  • Want to figure out shipping costs? Simply add your item to the shopping cart, click on the order button, and let UPS do the math for you.
  • For sales and shipping questions, please contact sales@2wheelbikes.com.


RETURN POLICY-You must fill out an RMA form before returning merchandise.

  • Returns can be made within 3 days of delivery. You must contact 2wheelbikes.com via e-mail (sales@2wheelbikes.com) prior to returning products. NO EXCEPTIONS! Products must be in UNUSED, WORKING condition. All returns are subject to a 15% restocking charge. Shipping and handling to/from 2wheelbikes.com cannot be refunded. A copy of your invoice or packaging slip must accompany all returns. All products come with a 30 day warranty which ONLY covers manufacturer defects.


WARRANTY INFORMATION-

  • All items, unless specifically stated, are sold with a 30 day warranty covering manufacturer defects. Shipping will be the responsibility of the customer, we will provide the parts and labor. Further instructions regarding warranty work will be provided after the RMA form is completed and emailed to info@2wheelbikes.com.
  • Warranty does not cover misuse or abuse! If we receive an item that has been misused or abused, we will discard or return it.
  • Before returning any item, you must email us with the RMA information requested below and submit the form to our Technical Support Department (info@2wheelbikes.com) for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number on the exterior of the box.
  • You will receive your RMA number via e-mail when your RMA request is approved. Please send the merchandise to our Technical Support Department along with a note stating your name, address, problem with merchandise, and a check or money order for $9.95 (return shipping). You must have your RMA number next to your mailing address on the exterior of the package. If your RMA Number is not on the outside of the box, your package will be refused.
  • Your merchandise must be returned with return shipping prepaid ($9.95).


WARRANTY DOES NOT COVER-

  • Disassembly by unauthorized personnel.
  • Unreasonable use or mishandling.
  • Failure to provide proper care, lubricants, or maintenance.
  • Lack of compliance with provided instructions.
  • Merchandise soaked in water, rusted, corroded, painted, or altered.
  • 2wheelbikes.com reserves the right to determine what constitutes unreasonable or excessive wear and tear or use.